FAQ

Orders and Shipping

Q1: How soon will my order be shipped after I place it?
Orders are generally picked, inspected, packed, and handed over to the carrier within 1–3 business days after order confirmation and successful payment. During major sales events (e.g., Black Friday, Cyber Monday, Prime Day, Christmas) or U.S. legal holidays, processing may take 5–7 business days; the latest status will be shown on the naniftrade.com order page. Once shipped, the system will automatically send a shipping confirmation email containing the tracking number and a tracking link. If you do not see it, please check your spam folder or log in to your naniftrade.com account to review the order status.

Q2: How do I check my order status?
You can use any of the following methods:

  • Account check: Log in to your naniftrade.com account, go to “My Orders,” and view the real-time status, such as pending, shipped, or received.

  • Tracking link: Click the tracking number or tracking link in the shipping email. You will be redirected to the carrier’s official site, such as USPS, UPS, or FedEx. Enter the tracking number to see the latest updates.

  • Customer service: If tracking has not updated for more than 7 days, or if the above methods do not work, please contact account@naniftrade.com with your order number. We will check it for you and reply with the result.

Q3: How can I change or cancel an order?
Because orders are processed quickly, please carefully review the items, quantities, and delivery address before submitting your order. If you need to change or cancel it, please email account@naniftrade.com within 1 hour after placing the order and include “Cancel Order” or “Modify Order.” If the order has not yet entered warehouse processing, we will try to help. If it has already been sent to the warehouse or shipped, it cannot be changed or cancelled; in that case, please follow the return policy.

Q4: Can multiple orders be combined to lower shipping costs?
If you place several orders within a short time and all are still “pending,” please contact account@naniftrade.com as soon as possible and provide all order numbers. We will try to combine shipment and refund any excess shipping fee if applicable. If the orders have already entered separate processing procedures, they cannot be combined. Thank you for your understanding.

Shipping and Delivery

Q5: Which U.S. regions do you ship to?
We ship to the 48 contiguous U.S. states, as well as Alaska and Hawaii. Some remote areas, such as Puerto Rico, Guam, and other U.S. territories, may require a remote-area surcharge. The exact details will be displayed on the naniftrade.com checkout page.

Q6: How is shipping calculated?
Shipping is automatically calculated at checkout based on your delivery address and selected shipping method. For example, if the order total reaches $49, free shipping may be available; the exact free-shipping threshold is subject to the naniftrade.com homepage or current promotion announcements. Free-shipping orders normally use standard shipping. If you need faster delivery, you may choose an expedited option at an additional cost. Some oversized or overweight items may incur extra shipping fees, which will also be shown at checkout.

Q7: How long does delivery take?
Delivery time depends on the destination and shipping method. There are generally two options:

  • Standard Delivery: Usually 5–10 business days from the shipment date, not including order processing time. It typically uses USPS First Class or UPS Ground.

  • Express Delivery: Usually 2–5 business days. Available options and costs are shown at checkout. It typically uses UPS 2nd Day Air or FedEx 2Day.
    Please note: These timeframes are estimates only. Actual delivery may be affected by severe weather, holiday logistics peaks, carrier capacity, and other factors. We are not responsible for carrier-caused delays, but we will do our best to help you check tracking and provide necessary support.

Q8: What if my package is lost or not received?
If tracking shows “Delivered” but you have not received the package and believe it is lost, please contact account@naniftrade.com within 15 days from the expected delivery date. We will open an investigation with the carrier and, based on the result, provide a replacement or full refund. Requests made more than 15 days later may not be traceable because logistics data may have expired. Thank you for your understanding.

Return and Refund

Q9: What should I do if the product has quality issues?
If you receive an item with a manufacturing defect, transportation damage, or an error such as wrong or missing item, please contact account@naniftrade.com within 7 days of receipt and provide:

  • Order number

  • Clear photos of the issue, such as damage, defective parts, or comparison images of the wrong item and the correct order

  • Photo of the outer packaging if it was damaged in transit

  • A brief description of the problem
    After verification, we will offer one of the following solutions:

  • Full refund: For serious quality issues or wrong delivery, we will refund the original payment method after confirmation. Usually, returning the item is not required.

  • Free exchange: If you prefer an exchange, we will cover return and exchange shipping and provide a new tracking number.

  • Partial refund: For minor defects that do not affect usability, with mutual agreement, you may keep the item and receive a partial refund, usually 10%–30%.
    For all quality and wrong-delivery cases, we guarantee a solution within 48 hours after confirmation and will complete the refund or arrange reshipment within 3–5 business days.

Q10: Can I return an item if I simply do not like it?
Yes. If you wish to return an item for personal reasons, such as dislike, wrong purchase, size issue, or unmet expectations, please contact account@naniftrade.com within 30 days of receipt and submit a return request. We offer a 30-day no-reason return policy so you have enough time to consider and try the product. Return conditions:

  • The item must be brand new, unused, unwashed, and unmodified.

  • All original packaging, labels, tags, accessories, etc., must be in good condition if applicable.

  • Customized products, clearance items marked “Final Sale” or “Clearance,” and items that cannot be resold for hygiene reasons, such as pillow fillings or blankets, are not returnable unless the original packaging has not been opened. Please check the product page on naniftrade.com for details.
    Return process:

  1. Submit a return request through account@naniftrade.com with your order number and reason.

  2. Customer service will review and reply with return authorization and the return address within 1–2 business days.

  3. Pack the item properly and send it back. We recommend a trackable method such as USPS or UPS, and please keep the tracking number.

  4. After we receive and inspect the return, we will refund the original payment account within 5–7 business days.
    Return fee explanation:

  • Non-quality returns: The buyer bears return shipping. We do not deduct any return handling fee or restocking fee from the refund.

  • If you use our return label: In some cases, we may provide a prepaid return label. The related shipping cost, usually $5.99–$9.99 depending on weight and size, will be deducted from the refund.

  • Quality issues or incorrect shipments: We bear the return shipping cost. We will provide a prepaid return label or reimburse shipping with receipts.

Payment and Accounts

Q11: What payment methods are accepted?
We accept:

  • Credit/Debit Card: Visa, MasterCard, American Express, Discover

  • Digital Payment: PayPal, Apple Pay, Google Pay, Shop Pay
    All payment information is transmitted using SSL encryption. We do not store your complete payment card information.

Q12: Is my personal information secure?
We take your privacy and information security seriously. We use industry-standard SSL encryption to protect information submitted during checkout. We collect and use personal information, such as name, address, email, and phone number, only as necessary for order processing, logistics delivery, and customer service. We do not sell, rent, or share your information with third parties for marketing purposes. For more details, please see the privacy policy on naniftrade.com.

Q13: How is a credit card chargeback handled?
If you have any order question, we strongly recommend contacting account@naniftrade.com first. We can usually resolve issues within 24 hours. If you file a chargeback directly with the bank or credit card company without communicating with us, we will submit order records, logistics signature proof, and other materials according to the dispute process. If the chargeback is found invalid, related dispute fees may be borne by you. We always handle every transaction fairly.

Warranty and Liability

Q14: Do products have a warranty?
We provide a 30-day quality guarantee for all products. If a manufacturing defect occurs under normal use, not caused by human damage or normal wear and tear, please contact account@naniftrade.com within 30 days after discovering the issue. We will provide a free replacement or refund depending on the situation. Normal wear and tear, improper use, and damage caused by failing to follow cleaning or maintenance instructions are not covered by the warranty.

Marketing Emails and Notifications

Q15: Will I receive marketing emails?
We will send marketing emails, such as new product launches, promotions, and discount codes, only with your explicit consent. You may click the “Unsubscribe” link at the bottom of the email to cancel at any time. Order notifications, such as order confirmation, shipping notices, and logistics updates, are transactional emails and cannot be unsubscribed from, so that you can receive important order information in time.