Privacy Policy

Privacy Policy
Privacy Notice / Privacy Policy

This Privacy Policy explains how naniftrade.com ("we", "us", or "our") collects, uses, stores, and protects your personal information. By using this website, you agree to the terms of this Policy. This Policy complies with the requirements of Singapore privacy laws.

  1. Information We Collect
    We collect your personal information in the following circumstances:

1.1 Information You Provide Directly
When you take the following actions on this website, we may collect the information you provide:

  • Create an account: name, email address, password

  • Place an order: name, billing address, delivery address, contact number, payment information (the payment service provider processes it directly; we do not store complete payment card numbers)

  • Contact customer service: name, order number, email address, communication content, and attachments such as photos

  • Subscribe to marketing emails: email address

1.2 Information Collected Automatically
When you visit this website, we may automatically collect the following information through cookies and similar technologies:

  • Device information: IP address, browser type, operating system, device identifier

  • Browsing behavior: browsing time, pages visited, links clicked, search keywords, shopping cart operations

  • Geographic location: approximate location based on IP address (city/state)

1.3 Information from Third Parties
We may obtain your information from the following third parties:

  • Payment service providers, such as PayPal or Shop Pay: payment status, transaction ID (without obtaining complete payment card information)

  • Logistics service providers, such as USPS, UPS, or FedEx: logistics status, delivery receipt proof

  • Social media platforms, such as when you log in through social media: public personal profile information, subject to your authorization

  1. How We Use Your Information
    The information we collect will be used for the following purposes:

  • Order processing: completing transactions, delivering goods, providing order status updates

  • Customer service: responding to inquiries, handling returns and exchanges, resolving disputes

  • Website optimization: analyzing user behavior, improving website functions, enhancing the shopping experience

  • Legal compliance: fulfilling legal obligations, preventing fraudulent transactions, handling disputes

  • Marketing communication: only when you have explicitly agreed, promotional messages will be sent to you; you can unsubscribe at any time

  1. How We Share Your Information
    We will not sell, rent, or provide your personal information to any third party. However, the following circumstances are exceptions:

  • Logistics service providers: to complete order delivery; shared information includes name, delivery address, and contact number.

  • Payment service providers: to process transactions and prevent fraud; shared information includes order amount and payment information, which is handled directly by the service provider.

  • Technical service providers: for website hosting, data analysis, and email sending; necessary technical data may be shared under confidentiality agreements.

  • Legal and law enforcement agencies: to respond to legal requirements and protect legitimate rights and interests; information required to be disclosed according to legal procedures may be shared.

  1. Cookies and Tracking Technologies
    We use cookies to enhance your browsing experience, including:

  • Necessary cookies: enable the normal operation of the website, such as shopping cart functions

  • Analytics cookies: count visits, traffic sources, etc., such as Google Analytics

  • Functional cookies: remember your preference settings, such as language and region
    You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may cause some website functions to not work properly.

  1. Your Privacy Rights (Applicable to California Residents and All U.S. Users)
    According to the California Consumer Privacy Act (CCPA) and other applicable laws, you have the following rights:

  • Right to know: understand which personal information we have collected about you, the sources of collection, the purposes of use, and the recipients of sharing.

  • Right to delete: request that we delete the personal information you provided, except for order records, transaction records, and other information required to be retained by laws and regulations.

  • Right to opt out of sale: we do not sell your personal information, so there is no need to perform this operation.

  • Right to non-discrimination: exercising your privacy rights will not result in unfair treatment such as price differences or service degradation.
    If you wish to exercise any of the above rights, please contact us through the following method:
    Email: account@naniftrade.com
    Please include the subject line "Privacy Request - [Your Name]" in your email.
    We will verify and reply within 30 days after receiving your request. To protect your privacy, we may need to verify your identity, such as by requiring you to provide the order number or the email associated with your account.

  1. Data Security
    We take the following measures to protect your information security:

  • Transmission encryption: all data is transmitted encrypted via SSL/TLS.

  • Access control: only authorized employees can access your personal information, and access is limited to the extent necessary for performing job duties.

  • Regular review: we conduct regular reviews of data processing procedures to ensure compliance with industry security standards.
    Although we have taken reasonable measures to protect your information, please be aware that no internet transmission method can guarantee 100% absolute security.

  1. Data Retention
    We will retain your personal information in accordance with the following principles:

  • Order-related data: retained for 7 years to fulfill legal obligations, such as tax and accounting requirements.

  • Account information: retained until you voluntarily delete your account.

  • Customer service communication records: retained for 2 years to address potential after-sales issues.

  • Marketing subscription information: retained until you unsubscribe.

  1. Privacy of Minors
    This website does not provide services to minors under the age of 13. We will not intentionally collect personal information from children under 13. If any accidental collection is detected, we will promptly delete it.

  2. Policy Update
    We reserve the right to modify this Privacy Policy at any time. The updated policy will be published on this page and the effective date will be updated. In case of significant changes, such as changes in the purpose of information usage, we will notify you by email or website announcement. Please check it regularly.

  3. Contact Us
    If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
    Email: account@naniftrade.com